Building A Higher Performance Organization Consulting Services
Strategy is the engine that drives organizations to succeed…But the execution of strategy, and realizing its intended results, especially where change is required can present significant challenges to building a high-performance organization. Leaders must understand and support the organizational vision and values, associates need skills and support to ensure that their behaviors are aligned with strategic goals, and individuals at all levels need clear roles and accountabilities.
The Barbelo Group - Organizational Excellence's Consultants can help organizations navigate or overcome these challenges and bridge the gap between their business needs and the performance of their people.
The Barbelo Group - Organizational Excellence's Consultants help organizations maximize the return on their human capital initiatives by:
The Breath of The Barbelo Group - Organizational Excellence's Consulting Capabilities
The organizational effectiveness consultants support Barbelo Group’s full range of solutions for selecting the best people, developing leaders, and optimizing organizational performance. Our consultants facilitate the design and execution of these solutions by working with clients to implement them as part of their change strategies and to use them to realize the most favorable results.
The solutions supported by the organizational effectiveness consultants include:
With a focus on the business needs of each client organization,Barbelo Group’s highly knowledgeable and experienced organizational excellence consultants work closely with senior management and human capital staff to implement solutions that will produce optimal results and realize the greatest return on investment.
The Barbelo Group recognizes the unique and complex challenges organizations face in regards to people, processes, structures, changes and achieving their goals. We continually deliver exceptional services by combining our diverse experience with industry specific best practices.
What is unique about our approach?
Through a series of highly collaborative sessions, we work to coach, build ownership and guide the implementation of plans. We make sure that the right things happen in the right order, to systematically leverage resources, and ultimately sustain and improve desired results. We help each individual see how they connect with their environment and how they contribute to the success of not just their organization but also how they impact the other entities in their system.
In addition to applying the Barbelo Group’s approach, our team focuses on collaborating with clients to understand their needs and help them effectively and efficiently develop and implement solutions. We also keep up with current events and best practices to ensure we provide you with the best tools to:
What is unique about our process?
Each organization is different. We believe the best solution comes from fully understanding your distinct situation and options available. We achieve this by assessing your organizations’ alignment with your core identity (strategy, vision, mission, culture and goals). We look at the overall environment in addition to your internal organization to get an understanding of all the factors and get the most accurate analysis of the evaluation results.
We have experience working with small to large organizations in various industries as educators or consultants.
Our Strategic Framework
Successful businesses do not assume that things will work themselves out over time. Instead, we help business owners and management work to develop a set of long-term goals for where you want your organizations to end up and how you picture getting there. A strategic framework serves to provide structure to this type of long-term planning by focusing on four key elements: vision, mission, time frame and objectives. We help organizations develop a comprehensive and coordinated strategy by designing solutions that allow you to:
Strategic Human Capital Management
We help clients design, implement, and evaluate formal systems to ensure the effective use of human talent to implement business strategy.
The Barbelo Group Organizational Excellence Consulting’s approach to Strategic Human Capital Management helps clients design, implement, and evaluate formal systems to ensure the effective use of human talent to implement business strategy. The skills of creativity, innovation, and insight, which organizations need to thrive in these times—all depend on managing human capital wisely. This capability helps clients understand what human capital programs they need and how to manage human capital to achieve improved organizational performance.
The Barbelo Group – Organizational Development team empowers your staff to get the right things done at the right time in the right way to help realize your mission and generate results. We identify, develop, design, implement, and evaluate Human Capital Management (HCM) strategies and tools based on best practices that deliver workforce capability and organizational culture.
Our Strategic HCM is focused line of business that improves these areas of your organizational/workforce performance:
Our Human Capital Management Framework begins by ensuring that all affected policies, strategies, and resources are aligned to execute your organization’s human capital plan. The development of your human capital plan with relevant and appropriate goals is only the first step.
The successful deployment of your strategic plan depends on intricate change management and communication strategies. It must focus on:
Finally, the process must be repeatable so that it can be implemented to support decision making across your enterprise. This begins with top-level leadership buy-in to provide official direction for alignment.
The Barbelo Group offers workforces with Federal contracts unique perspectives and skills in the design and application of talent management techniques and strategies. Today’s issues include changing demographics, including a longer life expectancy of personnel, increased higher education, greater diversity, increased demand for flexibility in the workplace, and work patterns. When combined with federal systems, structures, and policies that have been virtually unchanged for many decades, we face challenges in recruiting, developing, and retaining a high-quality workforce.
The Barbelo group uses a Talent Management Strategy – People Capability Maturity Model:
• Acquire Talent
• Develop Capabilities
• Engage Employees
• Retain People – particularly high performers
In order to successfully accomplish these stages, we use key HCM strategies and tools, including:
• Competency assessments/management
• Leadership development assessments and programs
• Learning plans/knowledge management tools and strategies
• Organizational development and instructional system design tools
Designing and re-engineering workforce planning models based on business strategies and competency management systems are critical to the deployment and readiness of the workforce needed to carry out your mission and goals. Our methodology seeks to explicitly define the workload demand signal, work funding variances, and workforce supply capabilities. We translate this into meaningful data that can be used to forecast current and future workload demands against existing workforce supply. We also help you establish career roadmaps and planning guides that foster organizational and individual developmental planning, as well as learning processes to identify and align workforce competencies to your future needs.
Our team provides the tools, expertise, and support to improve the capabilities of your workforce by applying the following strategies:
We help our clients formulate strategies that enable them to meet their mission and goals by taking advantage of the opportunities presented in highly uncertain and rapidly changing environments—while also managing the risks.
We provide clients with a suite of tools, frameworks, and planning and decision-making processes—proven in the public and private sectors—that help them make solid strategic choices, especially in a resource-constrained environment. We help clients incorporate a long-term perspective into their strategies, while focusing on the best way to get results.
At the Barbelo Group – Organizational Excellence, we think of strategy development as a multi-step process. First, you must identify what you want your organization to look like in the long term. This involves defining your mission and vision – and the overarching goals and objectives required to get there. This information is captured in your strategic plan.
Second, you must identify the priorities for the current year, including the immediate, short-term actions required to move toward your defined “to-be” state. This information is captured in your annual guidance.
We offer a number of Strategy Development services, including:
We leverage commercial best practices to help our clients reinvent their strategic planning processes.
We help provoke questions and facilitate conversations rather than create documents, rely on facts to make key decisions, and involve those expected to implement the strategy in the planning process. We help clients decide where to focus and how to allocate resources.
The Barbelo Group Organizational Excellence Team helps clients build the understanding, buy-in, ownership, and action needed to achieve their mission objectives. This effort often requires strategic communications that engage key stakeholders at the right time, in the right manner, with the right key messages and responsiveness.
What good is the right message if you do not deliver it at the right time or to the right audience? Strategic communications are essential to any successful project, yet they are often undervalued or poorly delivered. Our consultants understand this and they understand the inherent connection between communications and strategy implementation. We help you use strategic communications to build the understanding, buy-in, and ownership necessary to achieve your objectives.
Our core service offerings within Strategic Communications include:
“The single biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw
Organization Efficiency & Process Improvement Management
We use Six Sigma disciplines, tools, and techniques to study an organization’s mission, value proposition, strategic focus, and stakeholder requirements and then to envision, define, design, develop, and deploy measures for improvement.
Performance Improvement Analysis
Company leaders worldwide are feeling increasing pressure to improve the performance of their businesses. The challenge is to identify the key initiatives that will make the competitive difference. The Barbelo Group Organizational Excellence’s performance improvement analysis allows any company to perform a comprehensive review to identify the right issues that frame the opportunity for improvement, define a company’s market position and set compelling and achievable goals
Business Process Redesign (BPR)
Business process redesign (BPR) examines the efficiency and effectiveness of a company's most critical processes. It is a key enabler to deliver the highest quality of service, in the most productive way, at the most competitive cost and time to output.
Acquire the right capabilities from the right source, and the right shore, at the right price. Capability sourcing improves a company's competitive position by ensuring that processes and functions are obtained from the right source at the right cost. As sourcing matures, companies can leverage outsourcing and offshoring for more processes, in more countries, and to achieve a broader set of objectives, be it improved costs, quality, service levels or capabilities.
We help companies achieve sourcing excellence through a range of services including blueprint/design, outsourcing partner selection and transition, strategic offshoring implementation and support, and value delivery. Outsourcing and offshoring have evolved into much broader opportunities to drive transformational change. We help experienced users design disruptive sourcing strategies, implement low cost country footprints, monetize captive operations, renegotiate contracts and maximize ROI on existing programs. We also support less experienced users with issues such as blueprint/design their operation and expand the current scope.
We work with each client to prioritize key processes based on the value at stake. For each priority process, we develop a view of the current state based on operational data, using detailed process maps and analysis to help identify major gaps. We then work together with a cross-functional client team to define a series of principles that will guide the solution generation phase, and create a vision of the future state of each process from the ground up, along with the road map to achieve the near and long term results.
We work very closely with our clients in this type of project, enlisting a team from all the functional areas impacted at the leadership and the solution generation level. This allows us to eliminate waste, unnecessary wait times, reports, handovers and sign-offs, while ensuring the integrity of the process.
Organizations, like natural organisms, must function in relationship to their environment; therefore, the organizational design should suit the organization’s purpose and environment.
Our approach to organization model and design begins with a full assessment to determine the strengths and weaknesses of the current organization model and progresses to designing the organization to fit the mission. The Barbelo Group Organizational Excellence Team helps create organizations whose people and processes are appropriately aligned with the organizational purpose and environment.
Transformation and Change Management
The Barbelo Group Organizational Excellence Team has a proven approach for executing simple to large-scale organization transformation focused on achieving improved results.
In addition to addressing the basic four dimensions of change (People, Process, Technology, and Physical Infrastructure) that enable capabilities, we also address and align changes with the organization’s core identity, environment (internal and external), and results. Our full holistic approach describes the activities, methodologies, and techniques needed for transforming the organization through the entire life cycle, from vision and definition through roll-out and deployment.
Organizations are continually faced with the challenge of adapting to rapid change, particularly in today’s dynamic marketplaces.
Your organization will benefit by:
The process of change within your organization is unique. Our team of experienced change management experts will design an effective organizational change program based on your specific needs/challenges and assist you in the management of the change process. We also provide Change Management training to help managers effectively deal with, and harness the power of change within their organizations.
Learning Systems & Organization Capability training & Development
We help clients build new capabilities and increase workforce performance through competency identification and assessment, design and development of learning programs and curricula, and delivery of education across multiple methods (e.g., classroom, workplace, and desktop).
Progressive view of learning incorporates training, education, and performance support as an integrated, comprehensive set of capabilities. We help clients build new capabilities and increase workforce performance through competency identification and assessment, design and development of learning programs and curricula, and delivery of education across multiple methods (e.g., classroom, workplace, and desktop). We also provide strategic consulting to improve the learning development function’s effectiveness and efficiency. We help our clients anticipates the need for new learning strategies, knowledge management services, training content, and timely delivery.
Learning and development should be at the heart of your organization’s culture and identity. The Barbelo Group - Organizational Excellence align people development with business strategy. Designing our solutions to specific business deliverables means we can demonstrate their value.
Board Leadership and Employee Development
Professional development is mandatory in order to broaden employees’ skill sets, as well as keep them engaged in their role within the organization. The Barbelo Group is dedicated to amplifying your team’s potential by providing full-service leadership and Employee development services that are tailored to fit your organization’s needs. We work with you to establish your organization’s development priorities, and create training and development programs that will enrich and educate every member of your team. Our approach to leadership and staff development includes:
Providing your leadership team and employees with the training they need to grow as professionals allows them to improve their performance, learn new skills, and establish themselves as assets to your organization. It also demonstrates a commitment to their careers, which can increase motivation and strengthen their commitment to your success.
Lean & Six Sigma Training, Certification, Implementation & Management
We are pragmatic in our use of Lean Six Sigma. We use only the tools that make the most sense for each situation. The Barbelo Group Organizational Excellence Team has developed an up-front diagnostic tool that enables companies to identify and focus on only the process changes that will quickly make the biggest differences, ensuring faster results with smaller initial investment.
• Lean Six Sigma Training & Certification
• Lean Six Sigma Design & Implementation
• Lean Management
Originally developed to improve manufacturing efficiency and quality, Lean Six Sigma is now being widely adopted by financial institutions, retailers, hospitals, government, and other corners of the services industry. Lean Six Sigma is a blend of two concepts: lean manufacturing, which is aimed at reducing waste, and Six Sigma, which helps companies reduce errors. Together they can help companies reap the benefits of faster processes with lower cost and higher quality.
The Barbelo Group Organizational Excellence Team’s approach starts with a full potential diagnostic and embeds Six Sigma methodology with added efficiency and speed from lean. In each case, we first gain an understanding a company's value stream, and then move rapidly to mapping out processes and costs. Next, we define a view of "full potential" through such measures as bottleneck analysis and internal and external benchmarking. Finally, we target areas for improvement, unleashing the trained teams.
Our experience across industries and geographies allows us to perform diagnostics quickly that help companies achieve sustainable improvements. In addition, we assess your cash and capabilities to focus on areas with the most potential for generating results, our clients avoid the extra cost and time of training and deploying more teams than absolutely required. We partner with the right suite of third-party companies to deliver the right tools and solutions that best meet our clients' needs.
Lean Six Sigma Training & Implementation
The fundamental success of Lean Six Sigma does not stem from any one given element, tool, or technique as it is a collective system which integrates the strategic utilization of these tools by empowered and engaged team members.
During the Barbelo Group’s deployment model participants will learn how to plan, deploy, assess, validate, sustain and continuously improve the following process;
Step 1- Lean Six Sigma Foundation and Stability
Step 2- Lean Six Sigma Analysis and Planning
Step 3- Lean Six Sigma Training
Step 4- Lean Six Sigma Deployment
Step 5- Expand and Sustain
Delivering and deploying rapid, measurable and sustainable solutions is just the beginning of what we offer. We are committed to creating an atmosphere that engenders the ultimate in teamwork and encourages everyone to be part of the solution.
As we move along this journey of operational excellence, we will continue to grow your future leaders, change agents and partners through continuous learning, problem solving and decision making at each point where value is being added.
Lean Building Blocks
Lean Six Sigma
Lean Six Sigma is structured, scientific method to improve every aspect of your business, processes through the highest level of performance by your people. It is about engaging in disciplined data collection and analysis and leveraging your existing systems through an integrated process of both, Lean and Six Sigma. The end result is the elimination of waste, the reduction in variation and the elevation towards the next level of sophisticated continuous improvement tools.
Policy Deployment (Hoshin Kanri)
Policy Deployment, also known as Hoshin Kanri, is a strategic planning methodology utilized as a way of aligning the company’s vision and priorities across all levels of the organization.
Policy Deployment is truly optimized when organizations synthesize their strategic vision with their overall objectives. The outcome is an integrated direction and perspective of your organizations vision and overall strategy.
Through the Barbelo Group – Organizational Excellence Policy Deployment, (Hoshin Kanri), process, participants will learn how to use Hoshin Kanri as a strategic planning process to establish your “True North” Vision and overarching corporate strategy.
During deployment, participants will learn how to plan, deploy, assess, validate, sustain and continuously improve the following process;
Value Stream Mapping
Value Stream Mapping is an end-to-end and holistic view of your entire business enterprise and serves as a road map toward a common vision of success.
An Enterprise Value Stream Map is a visual tool that maps all actions required to deliver a product or service to the ultimate customer. Through its big picture perspective, it allows organizations to highlight opportunities to eliminate waste, stagnation and variability while optimizing flow. Value Stream Mapping allows organizations to create an arrangement of people, processes, technology and methods in a standardized and sequential order to allow a smooth uninterrupted flow in an effort to meet the needs of the ultimate customer.
Participants will learn how to plan, deploy, assess, validate, sustain and continuously improve the following process:
5S for the Office
Build a strong cultural foundation, create stability and improve capability through world-class 5S Workplace Organization
World-class organizations understand the concept of building stability and improving capability through safe and effective 5S Workplace Organization. You will learn pragmatic and practical application strategies to implement “TRUE” 5S” across your entire enterprise through our 5S Workplace Organization deployment model.
Participants will learn how to plan, deploy, assess, validate, sustain and continuously improve the following process:
5 S for Visual Controls
A TRUE Visual Management and Visual Control System is designed to provide effective information and communication through visual signals and controls that allow your organization to perform at the highest levels
Now more than ever, organizations are reestablishing their foundation of Visual Management by understanding the fundamental principles of change through the use of Visual Controls. Forward thinking organizations understand the concept of building stability and improving capability through safe and effective Visual Management and Visual Control Systems.
Participants will learn how to plan, deploy, assess, validate, sustain and continuously improve the following process:
Standardized Work principles are the foundation for continuous improvement, and more importantly, in your ability to sustain improvements. The primary rule for continuous improvement is, “Without Standards, there can be no Kaizen, (Improvement).”
Standardized Work enables your organization to perform processes in a repeatable sequences while reducing variation and eliminating waste. In addition, Standardized Work provides the discipline necessary to build an entire culture of problem solvers with a common view of success. The goal of Standardized Work is to engage the culture towards establishing repeatable, predictable baselines for continuous improvement while achieving the highest levels of performance, minimizing variation and eliminating waste.
TWI (Training Within Industry)
TWI, (Training Within Industry), is a set of standardized learning methodologies, disciplines and problem solving processes that enables your organization to effectively innovate, improve, transfer knowledge and sustain standard work. TWI creates a productive and engaging workplace environment, while consistently building upon an entire culture of problem solvers.
Training Within Industry's Job Instruction provides a method for assuring that Standard Work processes are operationalized into the everyday employee work interactions. Supervisors are taught how to teach their area's jobs so that the workers can efficiently and predictably execute the work while practicing 5S work habits.
For decades, organizations across every industry have attempted to unlock the secret to the Toyota Way. Forward thinking organizations understand Toyota’s unique ability to achieve and sustain standardized work, processes and to relentlessly innovate and improve. Research has shown that the nearly century old, U.S. training program, Training Within Industry (TWI), continues to play a vital role in the development and sustainability of the Toyota Way since the early 1950’s.
Effective Problem Solving, or Root Cause Analysis, is crucial in today’s working environment because it allows organizations to solve the root cause of problems, not just a part of the problem. Problem Solving allows us to solve the real problem, and it ensures that the problem is not just being “contained.’ It makes certain that it is solved by way of the root cause.
By utilizing Root Cause Analysis methodology, organizations can improve morale and teamwork while collectively arriving at the root cause of any problem. Root Cause Analysis also helps employees increase their self-development and helps increase bottom-up and 2-way communication. At the same time improving product quality
The Barbelo Group has developed a Root Cause Analysis deployment model that supplies organizations with Problem Solving strategies to support, lead, and mentor their organization through the improvement and transformation process by utilizing effective Problem Solving tools. Organizations, therefore are able to create a common language that can be used by anyone within your organization.
Kaizen Boot Camp
Kaizen is a daily activity, which goes beyond the confines of simple productivity improvement. It is a way of thinking and doing whereby instances of waste are eliminated through dramatic step change.
Kaizen is a philosophy of continuous improvement in which EVERYTHING can and must be improved. It is a process that engages the “human element” while eliminating all forms of non-value added activity and waste.
Our Kaizen Boot Deployment model and Boot-Camp is specifically designed to build a culture of problem solvers that is focused on execution and commitment to results. Our Kaizen Boot Camp has been keenly designed to foster teams dedicated to high standards of quality, leading edge processes and continuous improvement.
Upon completion of the Kaizen Boot Camp, participants will be able to effectively lead and drive Kaizen with a focus on your organizations total business strategy and overall vision.
Total Productive Maintenance (TPM)
Total Productive Maintenance (TPM) is the associate driven equipment ownership program used to improve overall equipment effectiveness utilizing team based development and implementation of Autonomous, Preventive, and Predictive Maintenance. TPM assists in developing the capabilities of your people, your processes and your overall facilities.
The Barbelo Group’s Maintenance Excellence and Total Productive Maintenance deployment model supplies organizations with change management strategies to support, lead, and mentor their organization through the improvement and transformation process by utilizing effective TPM and Autonomous Maintenance tools.
Lean Supply Chain
To remain competitive the entire Supply Chain must utilize Lean as a supplier differentiator to create the most flexible supply base, compress lead times, align global supply and demand in an effort to radically decrease enterprise-wide inventory levels. In addition, optimizing the Supply Chain will ultimately increase yield to improve labor efficiency and lower total delivered costs, increase flexibility and significantly improve variable demand response times.
Gain competitive advantage, agility, leadership in the global marketplace and world-class performance through our Global Supply Chain solutions through our deployment model our clients will utilize practical application strategies to bridge the gap between customer and supplier utilizing a demand driven approach that enables the entire supply chain to perform at the highest levels. This approach will bring your organization closer to your customers, thus increasing velocity, quality and delivery, while dramatically reducing inventory and waste throughout the entire process.
Our Lean Supply Chain Deployment models focus on:
3P Lean Product Development (Production Preparation Process)
The Production Preparation Process (3P) is one of the most advanced and powerful tools of Lean Enterprise Transformation. As your organization transforms through the total elimination of waste, Production Preparation Process (3P) is a strategic focus on eliminating waste through product, process and service design
3P seeks to meet customer needs and requirements by increasing the flow and velocity of the development, test and process design of new products, processes and services. With today’s competitive environment, it is imperative that this process require the least time, material, and capital as possible.
Through the 3P process, organizations will begin to design products, processes and services that eliminate wasteful and redundant steps through the use “right-sized” methodologies and processes providing agile, flexible and dynamic processes that best meet customer needs and expectations.
Our 3P Deployment models focus on:
Gemba (Go and See)
In business, Gemba refers to the “real place” where value is created and the general notion is that the best improvement ideas will come simply from going to the Gemba (’bottom-up’ vs. ‘top-down’) Inverted Triangle. The ‘Gemba Walk’ is an activity that takes management to the front lines to look for waste and opportunities
Leader Standard Work
The effective deployment of Leader Standard Work allows your organization to identify and establish an effective span of control while allowing leaders to learn and gain insight into their business. In addition, Leader Standard Work provides an effective baseline for further Leadership system improvement while establishing clearly defined expected behaviors for front line leaders
Leader Standard work enables new leaders to become high performance leaders, eliminates guesswork and challenges leaders to become teachers as well as problem solvers. Successful Leader Standard Work incorporates (3) Distinct Levels:
Leader Standard Work
Process Audit, (Kamishibai Cards)
The fundamental success of a true Lean Enterprise Transformation does not stem from any one given element, tool or technique, yet is the product of a collective “cultural” system which integrates the strategic utilization of these tools through Lean Leadership and vision.
Leader Standard Work
Key Performance Indicators (KPI)
Key Performance Indicators will support and coordinate the integration of your strategic plan, training, alignment, tasks and tracking results for each of the work streams identified within your organizations Master Schedule.
These methods will help your company understand what is important to stakeholders. Balanced Scorecards are designed to help you recognize the financial impacts to the S, Q, D, C, M and E’s (Safety, Quality, Delivery, Cost, Morale and Environment). The Failure Resolution Process will clearly define goals for containment and root-cause driven resolution (24 hour containment, 7 Day resolution).
With our Lean KPI, Balanced Scorecard and Failure Resolution Process your company will develop a Lean Program Management for your organization, while executing against a Master Schedule to achieve company goals.
Integrate the concept of waste elimination through total team member involvement supported by a culture of problem solving and the relentless pursuit of perfection.
Faced with many challenges, most manufacturing companies have succumbed to rapid “cost cutting” solutions that have negatively impacted the organization from an operational, organizational and most importantly, cultural perspective.
During our Lean Enterprise Cultural Transformation workshop, participants will learn how to dramatically empower and engage your workforce in an effort to remain agile, dynamic and successful as demands grow more complex.
The Lean CEO
The fundamental success of a true Lean Enterprise Transformation does not stem from any one given element, tool or technique, yet it is the product of a collective “cultural” system which integrates the strategic utilization of these tools through Lean Leadership and vision.
Learn how a true “Lean CEO” must integrate a Business, Culture, Leadership and Enterprise System in an e¬ffort to realize a total Lean Enterprise.
Executives and CEO’s will learn how to effectively deploy a true Lean Enterprise:
True North Vision and Philosophy, (Business System)
Organizational Design, (Cultural System)
Global Standardized Work for Leaders, (Leadership System)
Continuous Improvement, (Enterprise System)
In order for you to move your organization in any direction, you must first understand your starting point. Our Organizational Excellence team helps you to gain a complete understanding of your organization’s current state (“as-is”) by developing and executing an organizational assessment and environmental scan. The results of the scan paint the picture of your organization as it stands today and the key issues that affect you in achieving your objectives.
The environmental scan will identify all aspects of your current situation based on a multi-level approach:
It takes a lot of coordination and momentum to keep all the moving parts of a mission-based organization working together, running smoothly, and heading in the right direction. Without a full understanding of your organization, you can be moved off course from your mission. A well-crafted organization assessment acts as a guide.
The Barblo Group looks at how these decisions will impact your organization from a purely people perspective. We create an assessment that allows your organization to achieve its most ambitious goals by:
We dig deep to discover what motivates your staff to be productive assets to your organization, and learn what will enrich their work environment. Our goal is to help your organization establish a culture where each and every member of your team is poised for success. Through careful examination of your organization’s talent, mission, and road-map, our assessment will allow your organization to go confidently in any direction it chooses with the right people behind it.
Business Concierge Services & Beyond
Business Concierge Services is a surprisingly low cost solution that can meet a variety of needs with a single provider. Businesses can customize a package of concierge and errand services to enhance an employee benefit package, recognize special customers, reward staff or add value to a their company’s existing products and services.
The Barbelo Group’s Business Concierge Services is dedicated to the recognition of excellence in all aspects of its operations, whether serving clients at home or at work. Our Business Concierge Services programs are increasingly recognized as exciting enhancements for businesses, corporations and other organizations that have a need to enhance the personal and professional lives of those they serve - clients, employees or both. An essential business tool or the ultimate employee benefit, our Business Concierge Services have helped identify the Barbelo Group as a growing leader in global corporate concierge solutions and programs. The Barbelo Group is proud to play an active role in maximizing efficiency & profitability for numerous business clients from global banks to non-profits, and other major corporations worldwide.
In addition to the value added benefits to clients and employees, the Barbelo Group is able to offer Business Concierge Services programs that can be implemented in your organization as a whole and in countries around the globe. From catered meetings to corporate fleet management, our specialists make your life easier by planning and coordinating every aspect of your business operations. Executive retreats, employee benefits, customer loyalty programs, residential concierge programs, virtual assistance and much more are just some ways that our Business Concierge Services can enhance your business portfolio. No matter what your company's needs call for, our Business Concierge Services programs can offer a variety of corporate solutions. Contact us today to request a proposal.
More and more companies are finding that offering concierge services to employees and valuable clients differentiates them from the competition. Additionally, our program provides a cost effective solution for administrative needs. We understand that your time is valuable, and by outsourcing some of your administrative responsibilities to our Business Concierge Services, you will dedicate more of your important business hours to focusing on your company and bottom-line. In addition to providing valuable concierge services for your staff or important clients, our Business Concierge Services offers Virtual Assistant Services to support your administrative requirements. Our virtual services encompass any task that is managed or administered through today's technology, providing you with a low cost, high-impact solution to your everyday business needs.
We can arrange all Travel and Hospitality for yourselves and your clients, including car transportation, flights, accommodations, and entertainment. Need to arrange a table at a notable restaurant for a business meeting to impress a client? Call us and we will get it done! We can coordinate business retreats, incorporating team building, health, and wellness. The list is endless; just let us know what your goals are and we can customize a program to suit your needs.
Concierge Services for Your Staff
In today's economy, many companies find it difficult to avoid layoffs, attract the best employees and avoid absenteeism. With fewer employees, each employee must take on larger workloads and this includes longer hours and less personal time. As a result, many executives and employees find themselves having less time to take care of their necessary personal tasks. Studies have shown that 75% of employees take care of personal responsibilities while at work, sometimes spending as much as a third of their business time on these personal tasks.
By providing a business concierge, companies are not only providing a valuable tool for employee satisfaction and retention, but are alleviating the time burden that personal tasks place on the company's resources.
Your company will see an increase in productivity, lower turnover rates, better team spirit and increased employee loyalty. We can customize a business concierge program for your company, providing services to your entire staff or to a specific group of individuals. We offer a unique combination of both concierge and personal assistant services in order to more fully help relieve the stress and burdens of everyday tasks, keeping employees focused and heightening employee morale, all of which leads to reducing costs and increasing profitability. The struggle to find and keep the best employees has prompted corporate giants such as Microsoft and PepsiCo to utilize concierge programs to serve as an employee benefit.
As part of an Employee Incentive Program, corporate concierge and personal assistant services are designed to reward and recognize employee loyalty or performance and attract and retain the best and most talented employees or to your clients. Encourage your staff to strive for excellence by providing a truly personalized benefit that conveys your appreciation. Your employees will be more productive, less stressed, and will have higher morale when provided assistance with juggling personal and professional responsibilities.
By offering a corporate concierge service to your employees, you will give your staff:
CUSTOMER LOYALTY PROGRAMS
What makes you stand out from your competitors?
Consider this: studies show that customers switch products or services for two main reasons-customer service and enhanced features. In today's highly competitive environment, it is more important than ever to find an effective way of attaining customer loyalty, reducing the cost of customer acquisition, conversion and retention. Offering concierge services to customers has already become standard practice in banking, credit card and luxury goods industries, and is being offered by more and more businesses everyday. By leveraging our concierge services, you can both give your customers the ultimate in customer care and associate your service or product with ongoing positive experiences.
CONCIERGE FOR SMALL BUSINESS
Businesses sometimes need extra support for specific projects or ongoing needs, without the need for hiring an additional employee. If you do not want to take on the expense of a full or even part-time assistant or additional employee, you can still get the help you need... just when you need it. A cost effective solution, our team can serve as personal assistant, make phone calls, arrange travel or other bookings, provide internet research or complete to-do lists. As part of a growing trend of outsourcing business tasks, business concierge assistants are playing an important role in today's business environment by providing cost-saving benefits to the businesses and individuals. These assistants can perform many of the same services as office-based employees but without the associated costs such as payroll tax, worker’s compensation, superannuation, sick and other leave, or training, office space, telephone, etc.
The benefits of a corporate concierge service to your company are clear:
General Services Include:
Other Concierge Solutions
Leadership & Executive Coaching
Executive Coaching Programs
Have you considered working with a professional coach but aren't sure where to begin or what's involved in the process? Do you feel working with a coach could positively impact your life, leadership, and business? The Barbelo Group - Organizational Excellence team provides customized one-on-one executive & career coaching services to high-performing individuals who are committed to personal and professional excellence.
Coaching topics can include strategic planning, change management, board development, management techniques, employee development, managing stress, increasing personal energy, sales strategy, presentation skills, developing a team, and many others areas.
Customized executive coaching with the Barbelo Group provides the opportunity to take your life and business to the next level, work through difficult situations, experience confidential feedback about performance, create a safe environment to learn and grow with a trusted advisor, and fast-tracks executives toward becoming the best-version-of-themselves. Learn how the Executive Coaching process can add value to your life and be customized for your desired outcomes by requesting more information and by completing the form below.
We mentor key staff in critical performance areas to
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Off-site Facilitation & Keynote Speakers
Our consultants carefully choreograph the off-site experience to ensure the integrity of content, maximize relationship building and expand human, financial and social capital – in all its forms. We shift and realign corporate and organizational cultures by surfacing overt and covert messages from leaders, colleagues and the external environment. We ensure that invitees, speakers and topics are tightly aligned with the leader’s intention, creating conditions conducive to fruitful interactions and conversations.
We facilitate team building workshops and retreats for leadership, management, and work groups. We can customize a workshop or retreat to suit your needs.
Team Building and Off-Site Facilitation
Effective team building engages employees in the development of the shared priorities, goals, and core values that enable an organization to effectively serve its community. Budgetary pressures, donor imposed restrictions, and a simple lack of time may prevent many organizations from investing in the development of their teams.
The Barbelo Group works within your budget to develop initiatives that think outside the traditional team-building box. After analyzing your organization to identify your team’s strengths and weaknesses, we develop a tailored plan to enhance your team’s ability to work together effectively. This can include:
Your organization is a collection of unique personalities facing specific challenges, and it’s guided by a set of core values that drives your service to the community. Rather than host canned, one-size-fits-all team building events, Delta Prime develops tailored strategies that reflect this uniqueness and encourage your people to work together in pursuit of common goals.
Solutions Focused Retreats
We can customize team building activities to suit your organizations needs; in addition, we take a very pragmatic approach to team building. Other facilitators may focus helping the management team get along, but we go further by focusing on helping the management team get things done. We like to tackle organizational issues head on to develop clear initiatives with assigned responsibilities and firm deadlines. It's about performance and accountability, because we believe that is what moves organizations forward.
This workshop is used by management to deal with organizational issues and that can’t be addressed in the usual staff meeting format. We use a collaborative approach, to give the group an opportunity to come to grips with difficult and complex organizational issues. An experienced facilitator keeps the dialog on a constructive and productive track.
Early planning and communication with team members streamlines the process to ensure a productive workshop from initiation to closeout. Our clients leave our workshop with practical, clear-cut agreements and decisions that can be monitored and implemented.
The Workshop has three Phases:
Hands-on Interactive Team Building Workshops
Our Hands-on Interactive Team Building Workshop is a unique program that throws the "Team Building" charts out the window and gives you the opportunity to actually become a team.
After just a few minutes of laughing and working together through a unique combination of exercises, games, and activities, we start to see our co-workers as more than just the people we talk to on the phone or share a cubicle with every day.
We start to discover more about who they are, how they communicate and how we can all work together more effectively. By working in teams, we eliminate the fear of the individual and focus instead on harnessing the energy of the group.
Our philosophy is that, if we can get you on your feet, laughing with each other, working together AND having fun, the next day when you enter the office, you'll see your fellow co-workers in a whole new way.
Fun & Games
Our Fun & Games training provides a complete, hassle-free solution for your conference, meeting or off-site with training, team building activities, games, board games, simulations, facilitation and evening events.
We draw from nearly 150 games and exercises to structure a custom workshop based on the goals of our clients. Whether your focus is team building and communication, managing stress or just blowing off some steam, our facilitators will create the perfect workshop for your organization.
The specific exercises are based on the same training that we use for our performers to increase trust and communication skills, creative problem solving and thinking "outside the box."
They have the spirit and competitive nature of college drinking games (only without the drinking). And in a fun, non-threatening way, we quickly get everyone involved at the same time.
Team Bonding Off-Site Experience
The Barbelo Group works with leaders who are interested in developing more dynamic and effective teams. Our one-day and two-day off-site program provides a unique opportunity for clients to step back from who we are, where we are, and what we are doing, to gain a new perspective about what drives us as individuals, as teams, and as an organization.
Our Group - Organizational Excellence team has pioneered an approach that begins with an exploration of each team members’ personal dreams, ambitions and thinking styles. Knowing the dreams that drive the people around us is the first step in building a dynamic team. When we know the dreams of the people around us, our natural response is to want to help them fulfill those dreams. This unique and innovative approach will create a bond and connection among team members like no other. Dynamic collaboration begins with personal connection, not corporate goals. Once that personal connection is established among and between team members, it produces the efficiency and effectiveness necessary to achieve organizational goals.
We will work with you to customize the content of your one or two-day off-site retreat to ensure that your objectives are met.
Is it time for some team building? Is your team in need of an interactive strategy session? Our Group designs off-site experiences that cater to your specific needs and desired outcomes. Before you plan your next off-site experience, we invite you to schedule a call with us to discuss the possibilities. If you have never hosted an off-site experience for your team… we can’t wait to help you design and plan your first. Click here to share some brief information about your off-site and how our team can serve your team. A member of our team will follow-up with you to discuss your event and possible options for supporting your off-site.
Are you looking for a keynote speaker with expertise in a particular subject area? We know that searching for a speaker and finding the perfect organization to partner with can be a daunting task. That is why the Barbelo Group – Organizational Excellence team is committed to providing the best customer service possible to serve you and your event.
We work with some of the most popular motivational, political, and leadership speakers for corporate or association events. We regularly book celebrities, industry experts, politicians, technology gurus and any other type of speaker you can imagine in all price ranges. With our roster of speakers and knowledge of experts covering dozens of fields, we can supply you with a wealth of speaker recommendations to match your every requirement. The next time you are faced with finding the perfect speaker, search no more and contact the Barbelo Group.
If you would like one of our consultants to present on a topic that is not listed below, we would be happy to prepare a proposal for you. To inquire about our consultant's availability to speak at your upcoming meeting or event, please complete our brief event inquiry form.
Each of the following topics can be presented as:
Below, is a list of category and topics our Speakers have extensive knowledge
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